At Ultimate Software, we know that happy clients are critical to our present and future success. That's why we are dedicated to providing the most exceptional customer support in the industry. Today and tomorrow we see our clients as collaborative partners, not just customers.
We have worked hard to develop opportunities for our customers to give us feedback on our solutions—for example, we perform regular client satisfaction surveys and consult with our UltiPro Customer Advisory Board members regularly. Our support staff takes customer service seriously and frequently participates in regional user group meetings. When customers call for assistance, they know they have 24 - 7 access to a named service representative who is experienced in using UltiPro's Web-based payroll and employee management solutions.
Ultimate Software is dedicated to providing convenient support options to its customers. Our Support Web Site is a valuable resource for UltiPro updates, product information, documentation and access to support. During regular business hours in any U.S. time zone, you can call your named service representative for immediate access to a support professional who can help you resolve issues and will serve your needs in a friendly, convenient manner. For issues after regular business hours, you can dial our after-hours support beeper for fast response.
Our focus on excellence has earned Ultimate Software a solid customer service reputation. In fact, Ultimate Software is a recognized leader for customer support. You can rest easy knowing that you have access to such exceptional support any time you need it.
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